Researcher Profiles
Douglas Neal
Research Fellow

Doug Neal, based in the United States, is a Research Fellow for Leading Edge Forum. Doug's focus is on the intersection of strategy, business operations and technology.    

Doug is the author of multiple reports including A Guide to Co-creating Value with Your Customers, authored with Jim GinsburghLewis Richards and Professor Venkat Ramaswamy from the University of Michigan, Next Generation Consumerization – Co-creating Value with your Customers, The Consumerization Workbook and Preparing for a Post-PC World.  

He co-authored the book The Networked Supply Chain:  Applying Breakthrough BPM Technology to Meet Relentless Customer Demands.  Doug’s point of view on consumer privacy was published in Wilson Quarterly, the journal of the Woodrow Wilson International Center for Scholars.

Doug has led a number of study tours over recent years on subjects including Dealing with DisruptionThe Future of Do-It-Yourself TechnologyMobilityCloud ComputingWeb 2.0 and Green IT.

Doug has developed state-of-the-art management and other end-user systems for clients in financial services, manufacturing, healthcare and high-technology companies.  Prior to joining the Leading Edge Forum, Doug worked at two international management consulting firms and founded an organization specializing in systems for executive management.

Doug received a BA from Haverford College, conducted special studies at the Ruhr University, and has an ABD from the University of Michigan.

 

 

RELATED PUBLICATIONS

The Sharing Organization – Avoiding the Pitfalls of Enterprise Collaboration Initiatives

/ DOUGLAS NEAL, MATT BALLANTINE

Developing Employee Responsibility and Trust April 2005

/ DOUGLAS NEAL

Findings from the 2015 LEF Study Tour: Dealing with Disruption – Get Some ‘Xperience’ – presentation 1

20 OCT 2015 / LEWIS RICHARDS, DOUGLAS NEAL

Findings from the 2015 LEF Study Tour: Dealing with Disruption – Get Some ‘Xperience’ – podcast

20 OCT 2015 / LEWIS RICHARDS, DOUGLAS NEAL

A Guide to Co-creating Value with Your Customers

06 FEB 2015 / DOUGLAS NEAL, JIM GINSBURGH, LEWIS RICHARDS, VENKAT RAMASWAMY

PRESS ARTICLES

Get Closer to Your Customers By Doing the Co-creation Tango
ComputerWeekly (Mar 2015)
Touring the “Executive Petting Zoo” of gadgets
CITEworld (Jun 2013)
Next up: The consumerization of power
CITEworld (May 2013)
The Three Kinds of Employees and How They React to Consumerization
CITEworld (Apr 2013)
Advice to IT: how to make your consumerization project stick
CITEworld (Feb 2013)
How to develop a business case for an IT consumerization project
CITEworld (Dec 2012)
How IT can remain relevant in a do-it-yourself world
CITEworld (Nov 2012)
Personal Technology at Work - IT's Arab Spring - People are demanding to use their own gadgets in their jobs. Trying to thwart them is futile
The Economist (Oct 2011)
Personal Computing - This house believes we are now in a post-PC world.
The Economist Debate (Oct 2011)
How the iPad will change IT forever
Computerworld (Aug 2011)
Coming to Terms with New IT Realities in the Wake of the Consumer Electronics Show (CES)
IT Business Edge (Jan 2011)
Managing Consumer Tech in the Enterprise
eWeek (Aug 2010)
Security Risk: Frustrated Workers
Forbes.com (Mar 2009)