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Successful Business Relationship Management: Collaboration for co-creation of value

In response to demands that IT be run like a business, many CIOs are appointing Account Managers (Business Relationship Managers) to manage day-to-day relationships with the business. The hardy souls who take on this job find that expectations are high and responsibilities poorly defined.

This report details frameworks that will enable CIOs to align their business relationship strategy with the values and benefits their business demands of the IT organization.

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