Research Library

Moving IT to the Front of the Firm – presentation 1

For more than 90 years, Pitney Bowes has been a world leader in providing mail equipment and services. Today, they have over two million customers around the world. For much of its history, Pitney’s equipment was electro-mechanical in nature. But today, not only are mailing equipment and services highly computerized, but a new generation of services – such as online stamps, QR codes, and do-it yourself mail services – are increasingly Internet-based.

To support its current and emerging needs, Enterprise IT must shake off its traditional back office culture and help the firm develop and rollout a wide range of hi-tech products and services. In this session, Donna discusses the many business, organizational, and cultural challenges that have emerged as Pitney seeks to support the distribution and mailing needs of the future.


01 David Reid – Introduction

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