Research Library

Mapping #2: Remaining Nimble … Despite Your Mass

Our world is complex and full of uncertainty, which means we live with constant change. As time passes, new situations emerge and new conditions become visible; we have to learn and adapt, and, paraphrasing Charles Darwin’s work, our ability to adapt determines our success far more than any other skill, asset or capability. 

“Our ability to adapt determines our success.”

Changes come in many different forms. Some are part of a clear trend and can be anticipated. The phrase ‘anticipating the future’ has a quite broad meaning – even discounting any kind of crystal ball. For example, we might observe that certain market conditions will become unsupporting in the future. We mean that we expect something new to appear – though we have no clue what it will be. In other situations, we expect certain things to happen, but have no idea when. A good example is Artificial Intelligence – many people expect that most day-to-day customer care will be handled by AI robots, but cannot say when. But some changes are completely unpredictable.

The ancient Greek philosopher Heraclitus observed that the only thing that is constant is change. Though history likes to repeat itself, each blink of an eye makes things different, and we learn all the time. Once we understand something new, we can see further into the future, and we can see more things we do not understand. 

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