Research Library

The Field Engineer of the Future – An LEF Xperience Lab Case Study

We have long stressed in our research that the consumerization of information technology is just getting started, and thus the need for double-deep learning continues.  However, the nature of the required learning is changing, from improving productivity inside the office, the action is now shifting to the ‘edge’ and to the marketplace.

This case study in partnership with National Grid (an electricity and gas utility services company) showcases our Xperience Lab and how multiple consumer technologies have been used in NG for business value whilst also improving the digital culture of the firm and nurturing the next generation of double-deep digital leaders.

Field Engineer of the Future

Watch a video of David Goldsby, Digital Innovation Manager at National Grid, describing the Xperience Lab work they completed and how it has increased the value that IT can bring to their business:


For more on Xperience Labs and how they can help improve your digital skills (including detailed use case recipes from our Digital Chef, Lewis Richards) click here.


Position Paper

PDF (1.8 MB)



Lewis Richards
Lewis Richards is the former researcher and self-styled Digital Chef for Leading Edge Forum.  He was responsible for research into Pro-active, Haptic Sensing and bringing additional value to clients as Head of our 21st Century Human Upgrade Programme Advisory practice, enabling clients to build hands-on digital skills.  Lewis’ most recent publications are the Technology Trends and Me video series; AI & Me,  Automation & Me and VR & Me which provide insights on today's emerging trends as we try to make sense of the world around us. Prior to this, Lewis authored the report The Field Engineer of the Future – An LEF Xperience Lab Case Study. Lewis is a seasoned IT leader having spent 16 years working for CSC where he performed a number of UK and International roles within Financial Service and the Corporate Office of Innovation.  Lewis managed the European Innovation Centre for CSC and worked with clients and partners to showcase Next Gen technologies whilst articulating how IT can address the needs of current business problems. In his previous post, Lewis was responsible for Global Portfolio Management for CSC's Application Business.  This role involved the management of a diverse workforce and the reengineering of the applications business, including the adoption of a globalized portfolio management process and the implementation of product and technology roadmaps. Lewis is passionate about collaboration and the cultural changes required to enhance business functions. Lewis has a BSc from the University of Surrey and an MBA in Technology Management from the Open University.