Research Library

Findings from the 2015 LEF Study Tour: Dealing with Disruption – Get Some ‘Xperience’ – presentation 1

Presented on 20 October 2015 at the LEF Global Web Conference.

The 2015 LEF Study Tour builds on what we learned from the 2014 Tour about the way that nearly every organization - public or private - is facing potential disruption. This year’s tour will review the nature of the threats that organizations face, but will concentrate much more on what organizations should be doing in light of those threats.

The LEF session at the beginning of the tour provides details of how Simon Wardley’s value chain mapping and Lewis Richard’s Xperience Lab are helping organizations deal with disruption.  In both cases, a key part of the solution is the ability to be inclusive about participation in crafting the solutions.  Both mapping and the Xlab have an uncanny ability to generate discussions among people who might ordinarily not talk.  This means that there is broad participation as organizations go from initial sketches and ideas to detailed maps and project plans.  This increased broader participation has the effect of expanding an organization’s situational awareness – a key capability in defending against disruption.  Additionally, establishing a broader base of support has proven critical to getting the support needed to go forward with projects to defend against disruption.

To help gain insight and assistance in learning how to cope with the threat of disruption, we are visiting a range of firms - some of which you know and many of which you may never have heard of.  In this web conference, we will share with you our findings from both the visits as well as the discussions that we had with each other during the Study Tour.  This year’s visits include:

  • National Grid
  • High Speed Two (HS2)
  • Sixense
  • High Fidelity
  • ARM
  • Space-Time Insight     
  • Mobile Iron
  • A16Z (including Tanium, Mesosphere, Databricks, IFTTT)
  • Bromium
  • Sulon Technologies
  • Salesforce
  • 3D ICC
  • Yubico
  • Docker


01 David Reid – Introduction

PDF (1.8 MB)


MPEG (11.6 MB)



Lewis Richards
Lewis Richards is the former researcher and self-styled Digital Chef for Leading Edge Forum.  He was responsible for research into Pro-active, Haptic Sensing and bringing additional value to clients as Head of our 21st Century Human Upgrade Programme Advisory practice, enabling clients to build hands-on digital skills.  Lewis’ most recent publications are the Technology Trends and Me video series; AI & Me,  Automation & Me and VR & Me which provide insights on today's emerging trends as we try to make sense of the world around us. Prior to this, Lewis authored the report The Field Engineer of the Future – An LEF Xperience Lab Case Study. Lewis is a seasoned IT leader having spent 16 years working for CSC where he performed a number of UK and International roles within Financial Service and the Corporate Office of Innovation.  Lewis managed the European Innovation Centre for CSC and worked with clients and partners to showcase Next Gen technologies whilst articulating how IT can address the needs of current business problems. In his previous post, Lewis was responsible for Global Portfolio Management for CSC's Application Business.  This role involved the management of a diverse workforce and the reengineering of the applications business, including the adoption of a globalized portfolio management process and the implementation of product and technology roadmaps. Lewis is passionate about collaboration and the cultural changes required to enhance business functions. Lewis has a BSc from the University of Surrey and an MBA in Technology Management from the Open University.
Douglas Neal
Research Fellow
Doug Neal, based in the United States, is a Research Fellow for Leading Edge Forum. Doug's focus is on the intersection of strategy, business operations and technology.     Doug is the author of multiple reports including A Guide to Co-creating Value with Your Customers, authored with Jim Ginsburgh, Lewis Richards and Professor Venkat Ramaswamy from the University of Michigan, Next Generation Consumerization – Co-creating Value with your Customers, The Consumerization Workbook and Preparing for a Post-PC World.   He co-authored the book The Networked Supply Chain:  Applying Breakthrough BPM Technology to Meet Relentless Customer Demands.  Doug’s point of view on consumer privacy was published in Wilson Quarterly, the journal of the Woodrow Wilson International Center for Scholars. Doug has led a number of study tours over recent years on subjects including Dealing with Disruption, The Future of Do-It-Yourself Technology, Mobility, Cloud Computing, Web 2.0 and Green IT. Doug has developed state-of-the-art management and other end-user systems for clients in financial services, manufacturing, healthcare and high-technology companies.  Prior to joining the Leading Edge Forum, Doug worked at two international management consulting firms and founded an organization specializing in systems for executive management. Doug received a BA from Haverford College, conducted special studies at the Ruhr University, and has an ABD from the University of Michigan.