Organizational Structure Layer Cakes
In this episode, Chris Surdak and Jim Petrassi (CTO, Health Care Service Corporation) discuss org structure layer cakes, disruptive metrics and the value of radical transparency in achieving ops-model effectiveness. Jim also shares with us his organization's lessons learned in rethinking their operating model in a post-pandemic world.
Chris and Jim also cover:
- How do you transform your organization's results from delivering in months to delivering in weeks or even days?
- How do you use radical transparency to drive significant organizational change, in the fact of resistance to risk-taking?
- How does being less risk-averse lead to reduced risk in your operations?
- How does accepting less-than-perfect delivery lead to better customer results and fundamentally happier customers?