Podcast
Organizational Structure Layer Cakes
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In this episode, Chris Surdak and Jim Petrassi (CTO, Health Care Service Corporation) discuss org structure layer cakes, disruptive metrics and the value of radical transparency in achieving ops-model effectiveness. Jim also shares with us his organization's lessons learned in rethinking their operating model in a post-pandemic world.
Photo by Balazs Busznyak on Unsplash
Chris and Jim also cover:
- How do you transform your organization's results from delivering in months to delivering in weeks or even days?
- How do you use radical transparency to drive significant organizational change, in the fact of resistance to risk-taking?
- How does being less risk-averse lead to reduced risk in your operations?
- How does accepting less-than-perfect delivery lead to better customer results and fundamentally happier customers?
