Project Scope

Next Generation Operating Model (NGOM): Life on the Other Side of the Digital Divide

COVID-19 has brought to the fore both the shortcomings of many business operating models and the hidden potential that lies therein.  While many organizations are under constant pressure to do more with less, cut costs, and increase their responsiveness, the fact that nearly all businesses were able to react to the global economic shutdown, shift to remote work, and do so with moderate-to-no disruption in their operations is testament to the heroic efforts, and capacities, that lie within modern information technologies, and technology-enabled organizations

For over a decade there has been extensive focus on new-age operating models such as Agile, DevOps and SCRUM. Cloud, -aaS, and other means of commoditizing technology have also been around for decades. Popular amongst these models are Gartner’s bimodal IT model, LEF’s Pioneers, Settlers, Town Planners, and nearly every other consultancy or research organization has their own take on how technology can advance how organizations operate in the digital era.

This research will collect and integrate some of the best thinking on NGOM from LEF and their affiliates, in an attempt to add something new to the narrative. It will seek to identify and then address the issues surrounding the DevOps/Agile/Bimodal and other models, and provide clients with guidance on how to achieve breakthrough results from an NGOM change. This will include the notion of “Zero Ops” as an end-state for industrialized, commoditized NGOM.

Critically, this research will not only address operating models, or how the organization aligns itself for transformation, it will also address operating principles and practices, or how to actually achieve such transformation.

What topics will be addressed?

This research will integrate three existing models within our ecosystem, and others, in order to provide a comprehensive NGOM that can answer all six of the basic interrogatives: Where and What, Who, When, How and Why to embrace a Next-Generation Operating Model (NGOM).

LEF “Three Bubble” Model, answering Where and What

The LEF Three Bubble model arguably answers the questions of here must transformation occur, and what must be done to achieve transformation.

The Pioneer, Settler, Town Planner Model, answering Who and When

Simon Wardley's model answers the questions of who should be managing transformation, and when in the lifecycle of a product or service those people should be engaged.

Digital Trinity Model, answering How and Why

Chris Surdak's Digital Trinity model answers the questions of why an NGOM is necessary, in order to stay relevant in the world, and then how to actually make those changes stick and remain effective.

Research Interviews & Benefits of Participation

In this project, we will interview COO's, CIO's, and other IT Executives from large multinational organizations and government bodies. In exchange for their views and insights, we will provide early access to our findings and executives will be invited to participate in an exclusive focus group to discuss paths forward. If you would like to participate in this project, please contact us.

With these participants, we will present and peer review challenges each business has faced in modernizing their operating model to meet the changing needs of their business. The groups will use LEF’s frameworks, Simon’s “PSTP”, Chris’s “Digital Trinity” and our ‘three bubbles’ innovation frameworks to provide a means of assessing a business’ current NGOM, their desired NGOM, and the roadmap from one to the other. The outcomes of these discussions will evolve the practical roadmap-style guidance for implementing LEF’s frameworks. We will also share interim research assets in formats that each group will decide upon.

In addition to peer expertise throughout the working groups, participants will gain early access to the final research report.


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Future thinking & strategy

Re-imagining business

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