Archived Event


2015 Study Tour: Dealing with Disruption – Get some 'Xperience'


We came back from our 2014 study tour with a clear sense that the threat of disruption in all industries – from financial and healthcare to automotive and retail – was now real, but that at the same time there was an explosion of new technologies that could be deployed to help deal with that threat.

We concluded that the right response to this dilemma was to bundle together a series of technologies and deliver them in the form of a haptic (hands-on) learning intervention that we call the ‘Xperience Lab’. This could be parachuted into whatever business unit was facing the threat of disruption to accelerate hands-on learning and understanding of what is possible to deal with these disruptive changes. 

This year’s Study Tour visits are designed to help you understand what should go into your Xperience Lab. Our Study Tour visits will take you to ground-breaking companies you have probably never heard of (such as Space-Time Insight and High Fidelity) and those you certainly have (for example, Samsung and Salesforce). It will be the thoughtful combination and recombination of emerging technologies by all your staff, not just IT, that will enable you to survive and prosper in coming disruptions. 

Download the agenda via the EVENT PDF to see the full daily itinerary including details of all host companies we shall visit on this year's Tour.

Event full – waiting list only

Please be advised that the Tour is now full and a Wait List is in operation.  For more information, please contact Jane Kingston at


Because we think our Study Tours are a unique learning experience (view the video clip). But don’t just take our word for it – see what attendees have said after previous Tours:


  • “I would like to thank you and your colleagues for providing such a stimulating and exciting vision for us to engage with.  The time I spend with LEF is the time I feel most alive at work and it gives me renewed hope and enthusiasm to go back and fight the hard won inches.”

  • “We send two people each year on the LEF Study Tour and it consistently serves to both stoke the innovative flames already burning in some and ignite sparks of new possibilities in others.  We enjoy the challenge of keeping up with the participants upon their return to an industry environment in significant need of innovation and disruptive thought.”  

  • “The LEF Study Tour is always for me and my organization a great source of inspiration to think (and once home, act) differently about developments, products and services in the IT market.  The discussions and interactions with the host companies, LEF staff, and last but not least, the 30+ group members, provide a deeper insight in the forces acting in the IT market.”

  • “As ever, the highlight of the work year.  Informative and great fun.  Excellent networking and great to be able to spend a week in the company of so many like minds.”

  • “Superb event.  A week with peers from different industries provides unique insight and value far beyond what would be achieved reading and alone.”

  • “Great tour!  Seeing the difference between the large incumbents and smaller more nimble firms.”

  • “Overall, an excellent tour – very well organized.  I felt very welcome and the standard of client service (from LEF) was very high.  The tour itself was thought-provoking, and networking with fellow attendees was also good.”

Lewis Richards

Leading Edge Forum

Lewis Richards is the former researcher and self-styled Digital Chef for Leading Edge Forum.  He was responsible for research into Pro-active, Haptic Sensing and bringing additional value to clients as Head of our 21st Century Human Upgrade Programme Advisory practice, enabling clients to build hands-on digital skills. 

Lewis’ most recent publications are the Technology Trends and Me video series; AI & Me,  Automation & Me and VR & Me which provide insights on today's emerging trends as we try to make sense of the world around us. Prior to this, Lewis authored the report The Field Engineer of the Future – An LEF Xperience Lab Case Study.

Lewis is a seasoned IT leader having spent 16 years working for CSC where he performed a number of UK and International roles within Financial Service and the Corporate Office of Innovation.  Lewis managed the European Innovation Centre for CSC and worked with clients and partners to showcase Next Gen technologies whilst articulating how IT can address the needs of current business problems.

In his previous post, Lewis was responsible for Global Portfolio Management for CSC's Application Business.  This role involved the management of a diverse workforce and the reengineering of the applications business, including the adoption of a globalized portfolio management process and the implementation of product and technology roadmaps.

Lewis is passionate about collaboration and the cultural changes required to enhance business functions.

Lewis has a BSc from the University of Surrey and an MBA in Technology Management from the Open University.

Douglas Neal

Research Fellow
Leading Edge Forum

Doug Neal, based in the United States, is a Research Fellow for Leading Edge Forum. Doug's focus is on the intersection of strategy, business operations and technology.    

Doug is the author of multiple reports including A Guide to Co-creating Value with Your Customers, authored with Jim GinsburghLewis Richards and Professor Venkat Ramaswamy from the University of Michigan, Next Generation Consumerization – Co-creating Value with your Customers, The Consumerization Workbook and Preparing for a Post-PC World.  

He co-authored the book The Networked Supply Chain:  Applying Breakthrough BPM Technology to Meet Relentless Customer Demands.  Doug’s point of view on consumer privacy was published in Wilson Quarterly, the journal of the Woodrow Wilson International Center for Scholars.

Doug has led a number of study tours over recent years on subjects including Dealing with DisruptionThe Future of Do-It-Yourself TechnologyMobilityCloud ComputingWeb 2.0 and Green IT.

Doug has developed state-of-the-art management and other end-user systems for clients in financial services, manufacturing, healthcare and high-technology companies.  Prior to joining the Leading Edge Forum, Doug worked at two international management consulting firms and founded an organization specializing in systems for executive management.

Doug received a BA from Haverford College, conducted special studies at the Ruhr University, and has an ABD from the University of Michigan.

David Moschella

Research Fellow
Leading Edge Forum

David Moschella, based in the United States, is a Research Fellow for Leading Edge Forum.  David's focus is on industry disruptions, machine intelligence and related business model strategies.  David was previously Global Research Director of the programme.

David’s key areas of expertise include globalization, industry restructuring, disruptive technologies, and the co-evolution of business and IT.  He is the author of multiple research reports, including Disrupting the Professions through Machine Learning and Digital Trust2016 Study Tour Report: Applying Machine Intelligence, There is Now a Formula for Machine Intelligence Innovation,  Embracing 'the Matrix' and the Machine Intelligence Era and The Myths and Realities of Digital Disruption.

An author and columnist, David’s second book, Customer-Driven IT, How Users Are Shaping Technology Industry Growth, was published in 2003 by Harvard Business School Press.  The book predicted the shift from a supplier-driven to today’s customer-led IT environment.  His 1997 book, Waves of Power, assessed global competition within the IT supplier community.  He has written some 200 columns for Computerworld, the IT Industry’s leading publication on Enterprise IT, and has presented at countless industry events all around the world.

David previously spent 15 years with International Data Corporation, where he was IDC’s main spokesperson on global IT industry trends and was responsible for its worldwide technology, industry and market forecasts.



Start: 20 Sep 2015 08:00
Finish: 25 Sep 2015 15:00

Grand Hyatt
345 Stockton Street
San Francisco
CA, 94108

Tel:  +1 415 398 1234


For further information or queries regarding the 2015 Study Tour, please contact Jane Kingston at or call Jane on +44 (0)7768 643936.